LMS App for Jira Service Desk

Deflect support cases by educating your customers in the customer portal. Train your agents to effectively assist your customers in JSD.

EduBrite LMS app for Jira Service Desk provides a seamless integration to deliver relevant trainings to your customers and agents when they really need it. In addition to making suggestions to take trainings when customers are searching in the customer portal, customers can also view required trainings in their training dashboard. Educating your customers in a timely manner increases their adoption, satisfaction of using your product and services, and reduces the burden from your IT and/or customer success/support team.

Agents can view the training history details of an individual who opened a ticket and make training recommendations to resolve the issue.

Training recommendations in the customer portal

Educate your customers when they need it most. On the customer portal, the LMS app shows training recommendations when customers search for any existing solution for their problems before they create a new support request. These suggestions include informal learning e.g. micro-learning content. Suggestions also include formal learning e.g. self-paced courses, instructor-led training sessions both classroom or virtual.

Training Dashboard for Customers

Customers can be pre-enrolled in the courses that are needed as part of their on-boarding and they are available in the customer training dashboard which customers can access from their customer portal.

Customers can also enroll in optional trainings and launch self-paced courses right from the training dashboard.

Training Dashboard for Agents

Agents need different training so that they can support their customers better and provide the necessary assistance.

EduBrite LMS App for JSD offers a training dashboard that’s available to agents from their own JSD dashboard. The training dashboard offers trainings that relevant for agents to perform their job.

Review of Training History and make recommendations

While reviewing the ticket an agent can view the issue reporter’s training history to better understand if the issue reporter needs any further training. Agents can search from the list of available training and recommend trainings to the customers as part of issue resolution.

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Frequently Asked Questions.