Employee Evaluation Comments

Quality and Punctuality of Work

Unsatisfactory:

1. Asserts complaints regarding his/her work often.
2. Often falls behind the deadline at work (poor employee performance).
3. Work is incomplete and cluttered.

Satisfactory:

1. No customer/colleagues complaints concerning his or her work.
2. Receives occasional praise from customers/coworkers (okay employee performance).
3. Work is provided in a timely manner by the due date.
4. Work produced is satisfactory and complete, with an acceptable amount of errors.

Exceptional:

1. Consistent praise of their work from customers/colleagues.
2. Work is provided in a timely manner and consistently on-time (exceptional employee performance).
3. Work produced is error-free, and of exceptional quality (exceeds expectations).

Teamwork

Unsatisfactory:

1. Usually doesn't function well with coworkers.
2. Often does not interact well with clients, poor interpersonal skills.
3. Rarely supplies to aid colleagues.
4. Doesn’t or rarely does what is asked of his/her job description.

Satisfactory:

1. Effectively communicates with colleagues.
2. Regularly interacts in an acceptable fashion with clients, okay interpersonal skills.
3. Periodically or often offers to assist colleagues.
4. Usually does what is asked of his/her job description.

Exceptional:

1. Very effectively communicates with colleagues, viewed as a consistent teamplayer / good team member.
2. Consistently interacts positively with clients, exceptional interpersonal skills.
3. Usually offers to aid colleagues.
4. Goes above and beyond his/her job description (exceeds expectations).

Initiative

Unsatisfactory:

1. Isn't really a self starter or doesn’t have the motivation.
2. Needs constant oversight.
3. Never attempts implementing new ideas or solving issues.

Satisfactory:

1. Is usually a self starter and has motivation.
2. Even when unsupervised, still will get work done.
3. Sometimes attempts to implement new ideas or solve issues.

Exceptional:

1. Is consistently a self starter and has consistent motivation.
2. Even when unsupervised, still will get work done.
3. Consistently attempts to implement new ideas or solve issues.

Punctuality and Dependability

Unsatisfactory:

1. Usually arrives late to do the job, poor time management.
2. Leaves work first, tends to personal things.
3. Usually takes time off without notice.

Satisfactory:

1. Gets to work on time, okay time management.
2. Rarely is seen being the first one out at the end of the day.
3. Will give sufficient notice before taking time off, except in the instance of catastrophe.

Exceptional:

1. Consistently arrives in the office on time, exception time management.
2. Occasionally/frequently remains at work past business hours.
3. Will give sufficient notice before taking time off, except in the instance of catastrophe.

Integrity

Unsatisfactory:

1. Cannot be relied on to act with integrity and do the right thing.
2. Has regularly or periodically engaged in behaviour that jeopardizes the business with his/her integrity.
3. Doesn't set an example for ethics.

Satisfactory:

1. Could be depended on to act with integrity and also do the right thing.
2. Consistently removes himself/herself from situations which will jeopardize the business and his/her integrity.
3. Sets a fantastic example of ethics to colleagues and management.

Exceptional:

1. Can be depended on to act with integrity and do the right thing.
2. Consistently removes himself/herself from situations which could jeopardize the business and his/her integrity.
3. Sets a fantastic example of ethics to colleagues and management.

Problem Solving

Unsatisfactory:

1. Rarely or never produces solutions for issues that arise.
2. Rarely is able to prioritize tasks and set goals.
3. Rarely or never asks relevant questions for clarity when confused.

Satisfactory:

1. Usually or periodically produces solutions for issues that arise.
2. Sporadically or usually is able to prioritize tasks and set goals.
3. Sporadically or usually asks relevant questions for clarity when confused.

Exceptional:

1. Consistently is able to produce solutions for issues that arise.
2. Consistently is able to prioritize tasks and set goals.
3. Consistently asks relevant questions for clarity when confused.

Attitude/Service Orientation

Unsatisfactory:

1. Common or occasional colleague/customer service complaints.
2. Can be rude to customers/coworkers (low customer satisfaction).
3. Displays a poor attitude towards customers/coworkers.
4. Infrequently or never offers to aid customers/coworkers with activities or issues they face.

Satisfactory:

1. Occasionally receives praise from colleagues/customer service interactions.
2. Is respectful and knowledgeable with customers/coworkers (acceptable customer satisfaction).
3. Exhibits a positive attitude with all customers/coworkers.
4. Frequently offers to aid customers/coworkers with activities or issues they face.

Exceptional:

1. Consistently receives praise from colleagues/customer service interactions.
2. Is considerate and knowledgeable (exceptional customer satisfaction).
3. Consistently exhibits a positive attitude.
4. Usually offers to aid customers/coworkers with activities or issues they face.

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