Yes! A study from MIT concluded that soft skills training yielded a 250% return on investment (ROI) increase in just eight months. It may be harder to train and measure than hard skill sets, but bottom line, organizations that invest in soft skills of their employees reap higher monetary benefits. Furthermore, soft skills development translates to improved work results, decreased employee attrition, and better employee commitment and loyalty.
The Society for Human Resource Management concluded that soft skills are more recognized than technical skills since soft skills are about human interactions, usually considered the blood of any organization. Technical skills alone will not show your edge; your soft skills will. The Stanford Research Institute International even stated that 75% of long-term job success depends on soft skills mastery and only 25% on hard skills.
So what are the top soft skills and training your team needs in order to become your organization’s rockstar employees? See the list below:
Being “clear, concise, and honest” in verbal and written communication is one of the most important skills in the workplace, as seen in data compiled by LinkedIn. Indeed, poor communicators in the workplace will often find it hard to drive home a point or relay an instruction in a precise manner. This lowers efficiency, especially in operations.
For current and budding leaders, excellent communication skills are vital. Therefore, training on effective speaking and listening are critical parts of any management training. Even Google includes this skill on their list of what defines a good manager. Many companies with poor communicators among their leadership ranks realize low morale and burnout among their employees.
Technology advances, and market demands change. Therefore, employees must learn to be on their toes and ready to change direction as needed. Being able to cope with rapid developments (that may outdate their current processes) or with a change in the organizational structure (that may transfer them to a new designation) is essential.
A more specific skill that can be related to flexibility and adaptability is change management—the ability to effectively organize and navigate a structured plan that anticipates a possibly disruptive change. As proven by the COVID-19 pandemic, major unexpected business disruptions do happen, and only a well-prepared change management plan can save them.
Leadership ability is a soft skill that managers need to possess to ensure that a company is moving towards its visions and goals. Remarkable people skills from good leadership retain good talent and inspire them to do better. On the other hand, poor leadership almost always translates to attrition.
There are a lot of other soft skills that are important to the development of great leadership, including strong presentation skills, communication skills, time management, coaching for success, and problem solving.
It is good to hire people with the technical skills for the job. However, the natural skill of a person to interpret any information or data, see patterns, create projections, or come up with a feasible solution to an anticipated problem is of greater value to hiring managers now. Due to fast, constant changes in technology alongside tight competition, companies need critical thinkers and problem solvers who will bring in new perspectives and provide clever solutions against unforeseen challenges.
Companies are built from groups of people working to achieve a single goal. Hence, being able to effectively work with others is a valuable skill in any work environment. Team players who share their talent and skills and value collaborating with others increase the quality of their outputs. Team players help in cultivating a friendly office culture, which often results in an increase in job satisfaction and a decline in employee attrition.
Work from home setups due to the pandemic have further blurred the line between work and life. Since the home is also the workplace now, distractions are significantly increased for employees. This may lead to piling up of work, which can overwhelm the employee. Worse, it may result in procrastination.
In addition to how hectic the work pace can get and how people work in today’s workplace, a strong sense of time management has proven to be a vital skill. Productivity and finding ways to work amidst disturbances drive the organization forward.
Conflicts are part and parcel of the business. Putting different people of different backgrounds, ideas, and beliefs together in a high-pressured environment such as the workplace may – at some point – lead to a clash. This is why individuals with strong conflict resolution skills—employees that are mature and with high emotional intelligence—are valuable at work. Being able to strive for teamwork and constructive work amidst disagreements with colleagues or their bosses is crucial since it eliminates serious repercussions, such as people leaving the company or even lawsuits.
Without a doubt, soft skills training for employees is a must. Organizations must be ready to provide opportunities and a supportive environment for these training. If possible, companies should integrate these into their learning management systems (LMS) as online mandatory trainings that are fast and convenient to take. No LMS yet? Learn more about our award-winning LMS or book a demo today.