Done implementing your training course? Congratulations, you’re halfway there.
That’s right! Wrapping up your training sessions is not the end of the learning journey. One key takeaway from the ADDIE model is the importance of training evaluation.
In fact, a key element of the ADDIE process is formative evaluation, which focuses on spotting problems with the goal of enhancing training effectiveness.
A survey is one of the simplest and cost-effective ways to get feedback from learners. There are many ways to structure your survey, and you can use various types of questions based on the objectives of your post-training survey. You can read more about the types of training survey questions in this article.
While there are many types of survey questions, how you write your questions leads to an effective survey. Here are some of the best training evaluation survey questions to consider. To help you structure your survey and identify which ones are relevant for your evaluation survey, we’ve clustered them into different themes.
Your post-training survey should look at pre-implementation and go beyond the actual course content and delivery. This allows you to get a glimpse of how learners are informed about the course – whether objectives are clearly defined and how expectations are built and managed. For example:
NPS® – or Net Promoter Score – is a benchmark used to measure customer experience and loyalty. Find out how satisfied your learners are with the course materials and training program as a whole with the following questions:
These are questions that will help you in creating and enhancing the course content for future training:
Quality is one of the key elements that would define training effectiveness. These questions uncover how your learners think about the quality of the instructor in addition to the course:
Course delivery is of utmost importance, especially for remote learning experiences. Without enough collaboration, interaction, and engaging activities, online training could feel too distant for learners. Ask these questions to find out how to improve the learning environment:
Training effectiveness is comprised not only of great course content but also a structure that’s easy enough to follow. Here are some questions to find out whether the course structure is learner-friendly or confusing:
These questions define how much and how well training participants learned:
And most importantly, don’t forget to ask an open-ended question to gather recommendations to improve this course.
While this is a long list of evaluation questions, you don’t need to ask all of them. The key is to identify which are the important questions for your own effectiveness survey and include what you want to know most. Remember that an effective course evaluation should be relevant to your objectives, meet stakeholder expectations, and not too time-consuming.